Update:Finally this case with medela is finished!!!!It has been a pain in the butt. The customer service lies!!! And if you have a pump that is not working and still under warranty you will have to chase them. The good thing is You will get eventually get it.So after the 3 days I got a replacement pump, the maxi swing. The maxi swing is great. The only thing is at about 2.5 30 min pumping sessions I have to charge it. It’s round so It won’t fit in some pockets of my pants. It doesn’t give you time or battery status, so you need to be aware of it on the app.Back to the update,In the beginning of May I called medela about an update for the freestyle. And they told me they were out of stock and should be getting them on May 20, but that it was not a guarantee. So I gave them over a month ( as I saw online that the medela website had them out of stock. So I thought there was a chance that that is what they ment by out of stock.) I then called them on June 27. The lady said that them sending me the replacement had nothing to do with what they had in stock online. She placed me on hold and then said they were going to send it to me. Finally June 29!!!! I got the pump ( no cups). The pump is not for the hands-free one. It’s all yellow and looks like the one that comes with the freestyle flex.So to sum this up, disappointed. I am glad I got something and eventually got my money’s worth. But it’s sad that you have to chase them down. Which is very sneaky, because I wonder how many people just give up and get taken advantage of. Its a waste of money and time. At this rate I would say buy either a cheaper medela pump or get from a different brand. The customer service is friendly but they are not given the right information or they are not honest with their customers.——I saw reviews from people who said it was not reliable if your are just pumpin to feed your baby. But I went ahead and bought it.It was amazing while it worked. Suction was not aggressive and cups are not super bulky. Which are a plusUnfortunately…Be aware of charging times. This pump worked for about 3 to 4 sessions (30 min) I exclusively pump and if you leave this pump to charge over 2 hours it will stop working ( that is what the representative at medela told me) I bought this on April 2 and on the 18th at 1:30am it would not turn on. I contacted medela and they were friendly and helpful. The lady said that me leaving it to charge 3-4 hours could be the result of it dying as the max is 2 hoursThey advised me they would expedite me a replacement, and I should get an email with tracking. 3 days later I didn’t get anything. I called them to confirm and the lady said they were out of stock and one was not sent. She then offered to send me a medela swing maxi for the mean time. She advised that once they get back in stock they will send me this one. But at this point I am not even sure if I will get this one again.But so far if you are relying on this pump for exclusive pumping be aware that if you run into issues with it you should have another pump that you can fall back on. As medela will not reach out to let you know they don’t have any in-stock to replace for you.So at this point I give this a 1 star. I paid $500 and have no medela pump. The price, for something that can not be left to charge longer then 2 hours ( no over night charging). And Customer service can not send you a replacement and will not let you know if it is out of stock.I will update this review with final results
