Update:It took a bit of time, but I’m happy to update my review and say that I can wholeheartedly recommend this. Customer service was very simple and easy to deal with when my pillow came without the correct amount of stuffing and sent some filling to correct it (which I asked for instead of a whole replacement pillow!)With the right amount of stuffing this pillow will be a dream. I’ve been using it while waiting (and precisely the areas where it was missing are right where I’m gonna stuff and need the extra support; my elbows and shoulders are singing in excitement). This filling is relatively firm and bounces back; it doesn’t deflate or go flat overnight (excellent for my knees and hips). I primarily use it to help with arthritis and related issues when I’m sleeping or sitting up working in the bed. The cover it comes with is nice if you like a velvety texture, and washes up very nicely, too… But I’m probably going to opt for a jersey cover, myself.Original:I’m so incredibly disappointed. I got this specifically because I need a pillow that has support for multiple joints; I’ve let the pillow expand after opening as per instructions for a day now and there are still multiple parts of the pillow that have 0 plush or filling (even after encouraging and redistributing the filling as much as I can without opening it); it is almost like there are three pillows, one in each arm and one in the head… And where I need the support the most is the spaces between! Hard to show, hopefully pictures illustrate what I mean. The quality of stitching and zippers for both the pillow and the cover, and the fabric for the cover is quite lovely… But this pillow is going to be *unusable* to support my joints without adding extra filling. There was a horrendous smell (like smoke and plastic? Maybe tobacco but I highly doubt it. It was faint until it started airing out/expanding) on the cover despite the intense shrinkpacking so it went straight in the wash. At this point it’s egregious enough I’m assuming it’s a factory defect which is why I’m giving two stars (high quality fabric and stitching, assuming I received a factory defect re: filling amount.)I’m going to be contacting customer service about either receiving a replacement pillow or more filling to correct the issue. If they confirm this was a factory defect I’ll adjust the stars of the review (likely higher). If they confirm this was as intended �� I will reduce to one star as I can’t return it since I’ve washed the cover and this was an egregious mismatch between their advertising and the product I received.
