Return & Refund Policy

At Chisel N Thread, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

• Returns must be requested within 14 days of receiving the item.
• Items must be unused, unworn, and in their original packaging.
• Proof of purchase is required for all return requests.

Non-Returnable Items

The following items are generally not eligible for return:

• Customized or personalized products.
• Gift cards.
• Clearance or final sale items.
• Products damaged through misuse or improper care.

Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 5–10 business days.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.
• Shipping charges are non-refundable unless otherwise required by law.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details so we can resolve the issue promptly.